Overview If signing in to Contently repeatedly prompts you to confirm/verify your email instead of logging you in, the most common cause is that the account’s email address has not been verified yet. ...
Overview In Contently, the top navigation/menu can appear disabled or “blurred out” (not clickable) when your account is not associated with any active publication. A common accompanying symptom is be...
Overview After setting up your profile on Contently, you may encounter difficulty in marking yourself as "Available to Work." This issue arises because portfolios must be reviewed and approved by the ...
Overview The issue of being redirected to the Support Portal instead of the Contently Dashboard arises because Portfolios must be submitted for approval to become public. Reviews are conducted every ...
Overview The customer was unable to update outdated links in their portfolio due to only accessing the 'Projects' section, which does not allow URL edits. The solution involved re-adding samples with ...
Overview The error "Invalid user" occurs during SSO login attempts for . This issue was due to an incorrect public certificate configuration in the SSO settings. The problem can be resolved by updati...
Overview The customer received an error "user details not recognized" when attempting to access the onboarding course. The issue typically occurs when users attempt to log in with Contently credential...
Overview The error "SSL certificate verification failure (Verify return code: 21)" occurs when attempting to push content to your WordPress CMS. This issue was identified as an incomplete SSL certific...
Overview To include email blurbs in your content submissions, create a custom field in your publication settings and add it to your brief templates. This ensures writers provide short, actionable desc...
Overview After portfolio approval, the freelancer training is the next step. No email is sent with the training link; the solution is to use the direct link to the training course. Information Issue: ...