Overview Users may find that previously copied direct asset links—for example, an older file URL such as s3.amazonaws.com/external_clips/...pdf?...—no longer open correctly, even though the portfolio ...
Overview Users may be able to work in a publication, including with Owner-level publication access, and still be unable to open or manage the Integrations page. This behavior is expected when the user...
Overview When attempting to remove a staff member from a publication in Contently, you may see the error "Request failed with status code 403". This typically occurs because the staff member still has...
Overview If you can’t sign in and don’t receive a password reset email, the most common cause is requesting the reset for an email address that is not registered to your Contently account—so no reset ...
Overview In Contently, attempts to reduce or cancel an accepted payout can fail with the error: "the payout amount cannot be lowered after a project has been accepted." This occurs after the freelance...
Overview While using the Contently V3 editor, you may sometimes see messages like “Retry Connection” or “Refresh page.” This can happen if your session temporarily loses connection or needs to re-auth...
Overview When importing a publisher URL into Contently Portfolio, the system must fetch and extract page content from the publisher’s site. If the publisher blocks automated access with security verif...
Overview If portfolio projects are accidentally deleted, Contently portfolios lack an in-product undo or restore feature, making recovery impossible once they're removed. Solution The practical soluti...
Overview Approved, public Contently portfolio pages at https://<username>.contently.com/ may not appear in Google (or other search engines) because the page HTML intentionally includes a noindex direc...
Contents Overview Solution Information to Collect if It Happens Again How to Verify It’s Resolved Frequently Asked Questions Overview Some users may be unable to sign in and will see a black screen wi...