Overview While using the Contently V3 editor, you may sometimes see messages like “Retry Connection” or “Refresh page.” This can happen if your session temporarily loses connection or needs to re-auth...
Overview When importing a publisher URL into Contently Portfolio, the system must fetch and extract page content from the publisher’s site. If the publisher blocks automated access with security verif...
Overview If portfolio projects are accidentally deleted, Contently portfolios lack an in-product undo or restore feature, making recovery impossible once they're removed. Solution The practical soluti...
Overview Approved, public Contently portfolio pages at https://<username>.contently.com/ may not appear in Google (or other search engines) because the page HTML intentionally includes a noindex direc...
Contents Overview Solution Information to Collect if It Happens Again How to Verify It’s Resolved Frequently Asked Questions Overview Some users may be unable to sign in and will see a black screen wi...
Contents Overview Solution If It Still Loops Frequently Asked Questions Overview In Contently, signup can appear to “loop” after clicking Register: the page returns to the same registration flow (ofte...
Overview In Contently, publication owners may occasionally find that the “Compare versions” control is missing from the top of the story editor for a single specific story, even though it appears for ...
Overview You can change the email address associated with your Contently account by updating it in your in-app profile settings and saving your changes. If you cannot log in after updating your email,...
Overview You may receive a Contently notification email where the line “The planned publish date for this story is” appears but the date is missing/blank or the formatting looks broken. If the planned...
Overview If a user sees a prompt such as “a verification email has been sent” but no email ever arrives (including spam/junk), a common cause is using an incorrect email address—often a subtle typo th...