Overview
The issue of being redirected to the Support Portal instead of the Contently Dashboard arises because Portfolios must be submitted for approval to become public.
Reviews are conducted every Monday, and users should check their portfolio page for "Website Live" on Monday, or Tuesday at the latest. No email is sent with the result.
Solution
Follow these steps to resolve the issue:
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Submit Portfolio for Approval:
- Access the Portfolio Submission Form: Portfolio Submission Form
- Complete and submit the form for review by the Creative Marketplace team.
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Review Process:
- Portfolios are reviewed every Monday; submissions received by the end of Sunday (UTC) are included in that Monday's review.
- If approved, the portfolio will be made public.
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Post-Approval Actions:
- Complete the Contently freelancer training. Completing it is very important: it shows how Contently connects freelancers with client projects and how working with clients on the platform works, so you're ready to make the most of every opportunity. Use the same email address as your Contently account, because completion is matched by email.
- Check the portfolio page for "Website Live" on Monday, or Tuesday at the latest, to confirm public visibility.
Note: If the portfolio is not approved, continue to improve it and resubmit for review.