Overview If you can’t sign in and don’t receive a password reset email, the most common cause is requesting the reset for an email address that is not registered to your Contently account—so no reset ...
Overview In Contently, attempts to reduce or cancel an accepted payout can fail with the error: the payout amount cannot be lowered after a project has been accepted. This occurs after the freelancer ...
Overview While using the Contently V3 editor, you may sometimes see messages like “Retry Connection” or “Refresh page.” This can happen if your session temporarily loses connection or needs to re-auth...
Overview When importing a publisher URL into Contently Portfolio, the system must fetch and extract page content from the publisher’s site. If the publisher blocks automated access with security verif...
Overview If portfolio projects are accidentally deleted, Contently portfolios lack an in-product undo or restore feature, making recovery impossible once they're removed. Solution The practical soluti...
Overview Approved, public Contently portfolio pages at https://<username>.contently.com/ may not appear in Google (or other search engines) because the page HTML intentionally includes a noindex direc...
Contents Overview Solution Information to Collect if It Happens Again How to Verify It’s Resolved Frequently Asked Questions Overview Some users may be unable to sign in and will see a black screen wi...
Contents Overview Solution If It Still Loops Frequently Asked Questions Overview In Contently, signup can appear to “loop” after clicking Register: the page returns to the same registration flow (ofte...
Overview In Contently, publication owners may occasionally find that the “Compare versions” control is missing from the top of the story editor for a single specific story, even though it appears for ...
Overview You can change the email address associated with your Contently account by updating it in your in-app profile settings and saving your changes. If you cannot log in after updating your email,...