Overview You may receive a Contently notification email where the line “The planned publish date for this story is” appears but the date is missing/blank or the formatting looks broken. If the planned...
Overview If a user sees a prompt such as “a verification email has been sent” but no email ever arrives (including spam/junk), a common cause is using an incorrect email address—often a subtle typo th...
Overview If you see activity continuing in Contently (comments, @mentions, assignments, overdue items) but you receive no corresponding emails, email notifications may not be delivering as expected. C...
Overview In Contently, the Tweet/Twitter/X social copy box may still enforce an older character limit (commonly 140) even when you want 280. You may also see a mismatch where Requirements indicates 28...
Overview If your freelancer sign-up submission appears to “loop” back to the homepage (with no confirmation) and a later login attempt returns there is no account associated with my email address, you...
Contents Overview Key Information Customer Impact Frequently Asked Questions Overview If your organization is changing its outbound (egress) internet IP address ranges as part of a network modernizati...
Overview If signing in to Contently repeatedly prompts you to confirm/verify your email instead of logging you in, the most common cause is that the account’s email address has not been verified yet. ...
Overview In Contently, the top navigation/menu can appear disabled or “blurred out” (not clickable) when your account is not associated with any active publication. A common accompanying symptom is be...
Overview After setting up your profile on Contently, you may encounter difficulty in marking yourself as Available for Work. This issue arises because portfolios must be reviewed and approved by the C...
Overview The issue of being redirected to the Support Portal instead of the Contently Dashboard arises because Portfolios must be submitted for approval to become public. Reviews are conducted every ...