Overview In Contently, the top navigation/menu can appear disabled or “blurred out” (not clickable) when your account is not associated with any active publication. A common accompanying symptom is be...
Overview After setting up your profile on Contently, you may encounter difficulty in marking yourself as Available for Work. This issue arises because portfolios must be reviewed and approved by the C...
Overview The issue of being redirected to the Support Portal instead of the Contently Dashboard arises because Portfolios must be submitted for approval to become public. Reviews are conducted every ...
Overview The customer was unable to update outdated links in their portfolio due to only accessing the 'Projects' section, which does not allow URL edits. The solution involved re-adding samples with ...
Overview The error Invalid user occurs during SSO login attempts for . This issue was due to an incorrect public certificate configuration in the SSO settings. The problem can be resolved by updating...
Overview The customer received an error user details not recognized when attempting to access the onboarding course required for portfolio activation. The portfolio was approved but not activated due ...
Overview The error SSL certificate verification failure (Verify return code: 21) occurs when attempting to push content to your WordPress CMS. This issue was identified as an incomplete SSL certificat...
Overview To include email blurbs in your content submissions, create a custom field in your publication settings and add it to your brief templates. This ensures writers provide short, actionable desc...
Overview After portfolio approval, users should receive an email with a link to a training tutorial. If this email is not received, users may not complete the necessary training to make their profile ...