Solution

Issue

Customers may report:

• Login/password reset symptom (verbatim): “I can’t sign in and when I’ve selected forgot password I’m not seeing an email to reset it.”
• A Contently portfolio that “is no longer public.”

Root Causes

1) Password reset email not arriving

In most cases, the email address used for Forgot password is not associated with any Contently account. When there is no account for that email, no reset email will be delivered to that inbox.

For privacy and security reasons, the email address registered on an account generally cannot be disclosed in responses.

2) Portfolio is not public

Portfolio visibility is separate from login access. A portfolio can remain private because it is pending approval, requires activation, or was not approved during review.

Step-by-Step Resolution

A) Regain account access (login / password reset)

1. Try alternative email addresses
   • Attempt to sign in and/or request Forgot password using any other email addresses you may have used to create your account (for example: a work email, an older personal email, or an alias).
   • If you previously tried a specific email (e.g., <email_address_1>) and no reset email arrived, repeat the process with other likely addresses.
2. If you’re unsure which email is registered
   • Prepare a short list of possible emails you may have used. The correct one can be verified, even if it cannot be shared back directly due to policy.
3. Confirm success
   • If you can sign in using the correct registered email (e.g., <email_address_2>), that confirms the issue was an email mismatch.

B) Make a portfolio public (visibility/publishing)

1. Submit your portfolio for review from the correct account
   • After you can sign in, submit the portfolio publishing request from within your Contently account.
2. If the portfolio is not approved
   • The portfolio will remain private. For example, a portfolio URL (such as <portfolio_url>) may continue to display as private until approval/activation is granted.
   • If your publish request is reviewed and not approved by the Creative Marketplace team, it cannot be made public at that time.
   • Update the portfolio and resubmit it for review.
3. Common portfolio improvement areas before resubmitting
   • Tighten/curate clips and clarify positioning
   • Improve the bio and overall niche focus
   • Ensure consistent branding
   • Fix broken links and remove outdated items
4. Use Contently portfolio resources
   • Review guidance such as Setting up your portfolio, How to optimize your portfolio, Portfolio visibility: private vs public, and portfolio stand-out tips.

Notes on Automated Error Messages

If you encounter an error such as the following, it indicates an authentication flow configuration issue for the client/application involved:

An error occurred (InvalidParameterException) when calling the AdminInitiateAuth operation: Auth flow not enabled for this client (InvalidParameterException)

Verification Checklist

• You can successfully sign in using the email address registered on the account.
• Password reset emails arrive when requested for that registered email.
• Portfolio visibility reflects the latest review outcome (public only after approval/activation; otherwise private).