Overview
If a user sees a prompt such as “a verification email has been sent” but no email ever arrives (including spam/junk), a common cause is using an incorrect email address—often a subtle typo that creates a second account (for example, <user>@<your_domain>.con instead of <user>@<your_domain>.com).
Solution
Check if a second account can exist with a near-identical email address caused by a typo (for example):
- Correct:
<user>@<your_domain>.com - Mistyped:
<user>@<your_domain>.con
If the user signs in with the mistyped address, Contently sends verification emails to that incorrect/non-existent mailbox—so nothing can arrive in the real inbox.
Resolution steps
Remove any redundant accounts for the user, and ask them to try verification with the correct email address.