Overview
Account lockouts can occur if users repeatedly enter incorrect passwords. This security feature is intended to protect accounts from unauthorized access. In this article, we outline steps to regain access to your account and provide tips to prevent future lockouts.
Information
If you find yourself locked out of your account after entering an incorrect password, follow these steps to regain access and prevent future lockouts:
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Contact Contently Support
- Go to central-supportdesk.kayako.com.
- Sign in using the email address linked to your locked Contently account.
- Please submit a request clearly indicating that your Contently account is locked and that you need assistance unlocking it.
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Reset Your Password:
- Once the account has been unlocked and you have regained access, go to the "Reset Your Password" page on the login screen.
- Enter the email address associated with your account.
- Check your email inbox (and spam folder) for the password reset email and follow the instructions provided.
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Create a Strong Password:
- Ensure your new password is at least 8 characters long.
- Include both letters and numbers.
- Use uppercase and lowercase letters.
- Avoid using your username or repeated characters.
- Include at least one special character (e.g., ! % & * + - / ? @).
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Account Lockout Policy:
- Be aware that the system will lock your account after 5 incorrect password attempts.
If you continue to experience issues, contact support for further assistance.
Frequently Asked Questions
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- What should I do if I get locked out of my account after entering the wrong password?
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- You should reset your password using the "Forgot Password" feature on the login page and follow the instructions in the password reset email.
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- How can I prevent getting locked out of my account in the future?
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- Consider enabling two-factor authentication, using browser password saving, or a password manager to avoid typing errors. Also, ensure your password is strong and memorable.
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- How many incorrect password attempts will lock my account?
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- The system will lock your account after 5 incorrect password attempts.
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