Contently provides five user roles with different permission settings that each user can have. Users can also have different permissions on different Publications if needed. These roles can also be customized based on your needs.

What user roles does Contently offer?

Below is a breakdown of all the following user roles Contently offers and what permissions they grant.

• Owner: An account administrator, you can see and do anything. With great power comes great responsibility. You have full access to the platform within your organization. This allows you to not only create content, but also to make administrative changes to your Publications configuration. 

• Manager: You have nearly full access to the platform within your organization. This allows you to not only create content, but also to make administrative changes to the editorial portions of your Publication's configuration.

• Collaborator: You have limited-access to the platform within your organization. This means that your role is focused on reviewing and approving content. Other users within your organization are responsible for creating new stories, assigning workflows, etc. Typically this user is part of the end of the workflow, once final drafts of the stories have been submitted. Collaborators are able to approve submitted stories or request revisions. This role is usually used for members of your marketing or legal team that need to review stories before they're published.

• Observer: You have limited-access to the platform within your organization. This means that your account is focused on only viewing content within the platform. You cannot write, edit or change content, but you can see all content and comment on any story. 

• Contributor: A freelancer, usually the one that produces stories based on the content brief. You have access to create your content in the platform, reply to comments, and create pitches. 

How do I update a user's User Role?

You can update the user role of any user as long as you're an Owner or Manager on that Publication. To do so, just go to your Publication Settings, then to User Management. Once there, you can click on the user you want to edit.

On the next page, you'll see a dropdown menu under "role" (see below). Select the new user role you want that user to have and then click the "Save" button. If you don't see this option and think you should, please email help@contently.com.

Example of a customer's customized user roles:

To change the settings for each user role, you can click on "Publication settings" and then click on "User management" on the left sidebar. Underneath "User management," you'll find "User roles."