Overview
This article provides a comprehensive guide on using the Contently platform to create, manage, and track content. It includes detailed troubleshooting steps for common issues related to content creation, workflow management, and system notifications.
Information
- Navigating to Content Strategy
- Managing Content Requests
- Creating a Story
- Workflow Management
- Using the Text Editor
- Tagging Content
- Commenting and Feedback
- Managing Assets
- Activity Tracking
- Version Control
- Quality and Optimization Checks
- Recommendations
- Tracking Content
- Calendar Management
- Email Notification Settings
- Help Center
Navigating to Content Strategy
Action: Hover over the top right corner of your avatar and click on "Publication Settings."
Details: This will take you to the content strategy page where you can manage goals, audiences, voice and style, and pillars.
Managing Content Requests
Action: Navigate to the "Ideation" section and select "Content Requests."
Details: Use this tool to gather content requests from internal members. Design intake forms that do not require a Contently account for submission.
Creating a Story
Action: Hover over the plus icon in the top right corner and click "Create Story."
Details: Fill out the story brief, including title, section, pillars, audience, publication date, word count, SEO keywords, and images.
Workflow Management
Action: Add or edit workflow steps by collapsing or expanding the workflow section.
Details: Assign due dates and team members to each step. The workflow is flexible and can be edited at any time.
Using the Text Editor
Action: Claim the story to start editing.
Details: The left side of the screen is the text editor, and the right side provides informational context. Save drafts automatically or manually.
Tagging Content
Action: Use the "Tags" tab to categorize content.
Details: Tags help in filtering and analyzing data. They can be based on format, topics, and other custom categories.
Commenting and Feedback
Action: Leave inline comments by highlighting text and clicking the orange comment button.
Details: Tag team members using the @ symbol to notify them via email.
Managing Assets
Action: Upload images and other assets in the "Assets" tab.
Details: Attach brand guidelines or other relevant documents for designers.
Activity Tracking
Action: Use the "Activity" tab to monitor all actions taken on a piece of content.
Details: Hover over timestamps to see exact dates and times of actions.
Version Control
Action: Compare different versions of a document.
Details: Red strikethrough text indicates deletions, and green text indicates additions.
Quality and Optimization Checks
Action: Use the "Review" tab to check for plagiarism, broken links, reading time, headline character count, and SEO keywords.
Details: The tone analyzer compares the current content tone with the publication's target tone.
Recommendations
Action: Use the "Recommendations" tab to find related stories within the platform.
Details: Helps in hyperlinking relevant content to the current piece.
Tracking Content
Action: Use the "Stories" tab to access the stories library.
Details: Customize the view using filters and generate reports for detailed tracking.
Calendar Management
Action: Use the calendar page to track content deadlines.
Details: Switch between "Current Step Due" and "Planned Publish" views. Drag and drop to reschedule content.
Email Notification Settings
Action: Customize email notifications by clicking on your account in the top right corner.
Details: Adjust settings after a few weeks of usage to filter out unnecessary notifications.
Help Center
Action: Access the Help Center from the top right corner.
Details: Use the search function or chat bubble for specific queries. Email support for additional help.
Summary
This article guides users through the Contently platform, covering content strategy, requests, story creation, workflow management, text editing, tagging, feedback, asset management, activity tracking, version control, quality checks, recommendations, content tracking, calendar management, email notifications, and accessing the Help Center.