Overview
Users may experience issues with the "Reassign User" function not working due to residual data in the browser's local storage. This article provides steps to clear the browser's cache, cookies, and local storage to resolve the issue.
Information
To resolve issues with the "Reassign User" function not working, follow these steps to clear your browser's cache, cookies, and local storage:
Clear Cache and Cookies
- Open your browser settings.
- Navigate to Privacy and Security.
- Click on Clear browsing data.
- Select Cached images and files and Cookies and other site data.
- Click Clear data.
Clear Local Storage
- Open the Contently platform in your browser.
- Right-click anywhere on the page and select "Inspect" (or press
Ctrl+Shift+Ion Windows/Linux, orCmd+Option+Ion Mac). - Go to the "Application" tab in the Developer Tools window.
- In the sidebar, under "Storage", click on "Local Storage".
- Select the Contently domain.
- Right-click on any listed entries and choose "Clear" or "Delete".
After completing these steps, the "Reassign User" function should work as expected. If the issue persists, consider recording a HAR file while reproducing the issue and contacting support for further assistance.
Frequently Asked Questions
- What should I do if the "Reassign User" function is not working?
- Try clearing your browser's cache, cookies, and local storage as these can contain residual data that may interfere with the function.
- How do I clear local storage in my browser?
- Open the Developer Tools, navigate to the "Application" tab, select "Local Storage" under "Storage", and clear any entries related to the Contently domain.
- What if clearing cache, cookies, and local storage doesn't resolve the issue?
- If the issue persists, record a HAR file while reproducing the issue and contact support for further investigation.